This charter outlines the key elements to the performance of our Ongoing Services Agreement in an environment of trust and respect.
This charter outlines the key elements to the performance of our Ongoing Services Agreement in an environment of trust and respect.
As your Advisers, Golden Age Advisory commits to an ongoing partnership with you providing balanced Financial Advice applying our extensive Experience.
As our clients, you commit to full and continued disclosure of Financial and Personal Goals & Objectives of your Family Unit.
This “Ongoing Services Agreement” replaces any existing “Ongoing Services Agreement” previously in place.
We jointly agree to communicate with each other and discuss substantial changes to circumstances, proposed strategies, and regulations whenever possible, prior to them occurring.
We jointly agree that it is in our mutual best interest to request and provide as broad a range of trusted professional services as possible to support our existing relationship. This should assist in avoiding unnecessary duplication of information and unproductive use of our valuable times. We understand however, that at times it may be necessary to honour client’s existing professional relationships or to source these services externally.
Golden Age Advisory additionally commits to offer the same high standard of service to members of your broader Family Unit, and to colleagues and friends you introduce. Naturally, total confidentiality is the hallmark of our integrity as professional Financial Advisers.
As a guide to the breadth of Available Advice Services and Operational Functions we may call on in fulfilling this agreement, please refer to the following or our Financial Services Guide (FSG) available at:
To varying degrees the above Strategic Review Service options may call on some or all of the following.
The scope of services offered through our Service Packages (Essentials, Gold & Platinum) includes direct and regular access to your Financial Adviser. At your request we will meet with you annually (or more regularly by agreement) not only to review your existing portfolios and insurances, but also to refine our Strategies to meet your specific Goal & Objectives, so that they continue to be carefully focussed.
GAA’s Administration team is the first contact point for our Platinum Service. They have extensive experience in most aspects of the Financial Services Industry and are supported by carefully chosen product and information platforms which enables our GAA Team to deliver an exceptional standard of personalised service.
One of the great benefits to flow from our many years of professional practice and tested approaches; is the reassurance we can offer when you are on the right track. We can draw on the experience of dealing with hundreds of clients’ financial and lifestyle choices to provide you with educated value judgements where changes need to be made to your Strategies, but these always need to be driven by your own expressed priorities.
The Principal of Golden Age Advisory holds the CFP designation as Certified Financial Planner™. You can have great confidence in Golden Age Advisory as its Advisers have committed to the highest standards of education and operational process in delivering quality services to you and your Family.
Often we find clients are very hesitant to access benefits and services they are rightly entitled to from Government (or regulatory bodies) purely due to the difficulty of understanding the paperwork or technical language that is so common. For example, where we are established as a “Correspondence Nominee” for Centrelink clients, we will receive a copy of all mail sent to you and we are therefore able and willing to discuss any concerns or queries you may have, person to person.
We recognise that time is in short supply and the volume of correspondence and marketing material we all receive each week can be overbearing. For that reason we plan to only provide you with newsletters and client updates, or conduct seminars when we feel it is in your best interests to have offered them through a collective forum. We are always available via phone – 0408 771 677 and find that emails to [javascript protected email address] are often the most efficient and timely means through which you can raise important issues.
We are regularly called on to co-ordinate and drive solutions to challenges that can arise in clients’ lives, and often we find these issues cross a number of professional disciplines. Sensitive but efficient management and resolution can be required and as necessary, “briefings” can be prepared for Lawyers, Accountants, Mortgage Brokers, Stockbrokers, General Insurers and Real Estate Agents on your behalf, saving you the time and trouble of repeating your Goals, Objectives, and our agreed Strategies, to more than one professional.
In the process of establishing our initial recommendations for you, it is vital that we demonstrate that we “know our client” and therefore extensive collection of information is required. Similarly, it is extremely important that you provide us with a regular update of these details so that we can use your Goals & Objectives to refine our agreed Strategies for you and your Family.
We would normally meet with you to discuss your total financial position, and to assess the relative importance of changes to any of the following:
Where these types of changes occur, we may recommend that you taking advantage of various opportunities, such as improvements or refinements to superannuation or taxation strategies. We will prepare an Annual Report to document any variations to Strategies that we feel are necessary or to purely reconfirm your current financial and personal situation.
Over time, market fluctuations, contributions and withdrawals from your investments cause the Asset Allocation of your fund to change. The Asset Allocation plays a key role in determining the investment return achieved by your portfolio and is critical in managing your chosen Investment Risk Profile. Where additional contributions and distributions received build up the Cash in your account, we will normally re- align your investments with the recommended investment strategy for your short and long-term goals, on a periodic basis. Over time, we may recommend you change investment strategies to suit your revised Goals, Objectives, or Timeframes.
We analyse research provided by Lonsec Research to ensure that any fund managers or direct investments we have recommended remain appropriate to your use. Wherever possible, costs associated with making changes to your investment will be minimised. As an example, we also seek to identify any implications of capital gains so that you are not paying more tax than is necessary.
Ensuring you have adequate Cashflow to meet your defined living expenses is normally the most important Goal or Objective to establish. Whether you are just starting out, or in retirement, your assets and income need to meet this objective as your first priority.
Managing your Cash Flow, for example to redirect income to your Superannuation fund rather than receiving it directly into your bank account can often be more tax effective. However there are limits to how much you can contribute to superannuation. Such a “salary sacrifice” strategy must be continually monitored to ensure you do not exceed these limits or erode the tax effectiveness of the strategy.
Also, your Cash Flow should be monitored to ensure you are not sacrificing or spending more income than you can comfortably afford to.
As when dealing with Government Departments, it is difficult enough to get through to an Insurer or an Investment Manager far less actually resolve your issue of concern. Where we are nominated as your advisers and contact point for the various personal insurances, supers, or investments you hold, we are prepared to act on your behalf and raise your areas of concern directly. This may include notifying changes to contact details or payment details, queries regarding premiums or account balances and enquiries as to the impact of alterations to your plan or benefit payment requests. It is also more efficient in most cases for you to direct correspondence through our office as we can record information and monitor progress on your behalf.
Your need for insurance changes as you move through different stages of your life. The amount and types of insurance you require will be influenced by changes to your personal and financial situation. Over time, as your net wealth increases, we can investigate opportunities to decrease your insurance cover and provide you with cost savings. Alternatively, changes to your income, your cost of living, your relationships, number of dependants or increased borrowings, may justify an increase to your level of insurance cover.
We investigate various other opportunities on your behalf including:
Any of the above may result in substantial premium savings or enable you to obtain more comprehensive insurance cover to suit your needs.
*These services are offered through our professional network and distinctly separate to GAA Adviser’s authority to operate as Financial Planning Advisers.
This is based on an hourly rate of $495.00 (GST-Inclusive).
This option allows clients to access purely “Transactional” Advice to address issues they need to deal with where no further support is required from our practice.
We offer the following Strategic Review Service options to support our ongoing relationship with clients.
Ongoing Services Package – Flat Fee